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the presumptive leader is not defined, which leads to uncertainty and delays when leadership and action is needed,'' the report says. .
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"this should not have happened and should never be allowed to happen again to another vulnerable person or their family.
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the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers. .
the presumptive leader is not defined, which leads to uncertainty and delays when leadership and action is needed,'' the report says. .
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