scottish widows' figures were compiled using the abi guidance for calculating claims statistics. .
the coroner's report did not specify what made the vape pen explode. . .
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the family of an elderly woman found dead on the floor of a hospital ward have said staff at altnagelvin denied her her dignity and prevented them from saying a final goodbye. . .
scott cadger, head of underwriting and claims strategy at scottish widows, said the industry needed to do more to educate the public on the merits of protection insurance. . .
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