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at the end of the video, helen spoke in an audio clip. it was her leaving a recent voice message for one of her grandsons. .
but shocking figures uncovered by labour yesterday show some patients are suffering agonising waits of as many as 541 days to begin treatment.
. on critical illness, 4.6 per cent of claims were declined due to the definition not being met and 2.3 per cent were due to misrepresentation.
. scottish widows' figures were compiled using the abi guidance for calculating claims statistics.
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