the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers.
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"it has been a long two years and throughout that time the western trust has not been assisting us in trying to understand the circumstances around our mother's death.
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on the afternoon of may 1, nurses got clearances from doctors and wheeled robert into helen's room.
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