the youngest claimant was aged 20, and the eldest aged 89, while the average policy duration at claim stage was 10 years.
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mr mcgurgan found that one nurse had added to her original account of what had happened on the ward on the morning of july 16, 2016 to state that "the cot sides were up".
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the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers.
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