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the staff's "dearth of knowledge" about the correct procedure to follow when someone dies unexpectedly was also highlighted. .
unions clash with steel pension trustees over payouts .
staff had moved mrs cavanagh's body before a doctor had pronounced her dead and before informing the coroner's office. .
of the life claims declined, 0.85 per cent were due to mis-representation and 0.16 per cent due to the definition of terminal illness not being met.
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