"their serious adverse incident process has been wholly inadequate and what we have heard this week is a damning indictment of the western trust. . .
phil lempert: it's affordability. it's convenience. it's not having a lot of waste. people are more concerned about waste than ever before. . . .
"she was our mother, the anchor and heartbeat to our family," derek said. "(she) would spread her love and dedication like a small hummingbird." .