the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers. .
in the past, the uk established voluntary car-free zones, but it may have to legally enforce the boundaries through to comply with eu law. .
at the end of the video, helen spoke in an audio clip. it was her leaving a recent voice message for one of her grandsons.
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